Legal
Privacy Policy
Last updated: August 12, 2026
This policy explains what data Dengtai (Shijiazhuang) collects when you use this site, how we use it, and the choices you have. It applies to dtsteelladder.com and every fixed ladder page on it.
Data We Collect
We collect only the data needed to answer your inquiry, produce a quote, and ship an order. We do not buy marketing lists or sell your data to anyone.
Information You Send
Name, email, phone/WhatsApp, company, project requirements, and any drawings or documents you attach to an RFQ.
Order Information
Billing and shipping addresses, payment method, and order history once you proceed with a purchase.
Technical Data
IP address, browser type, pages visited and referral source, collected through our analytics cookies (GA4).
Communications
Records of emails, phone calls and WhatsApp conversations so we can maintain an accurate project history.
How We Use Data
Your data is used exclusively for sales and delivery of fixed ladders — nothing else.
- Responding to your quote request — engineering review and itemized quote within 24 hours.
- Preparing shop drawings, compliance documentation (DoC, MTC, structural calculations) and proforma invoices.
- Coordinating production and international shipping with our factory and logistics partners.
- Improving the site using aggregated, anonymised analytics — we never track individual users for advertising.
Data Storage & Protection
Your information is stored on secured servers with access limited to the sales and engineering team who handle your project.
- Transmitted over encrypted connections (HTTPS) and stored with access controls.
- Quote and project records kept for 10 years to support warranty claims and reorders.
- Marketing-type data is deleted or anonymised when it is no longer needed.
- Cross-border transfers only as necessary to produce and ship your order.
Your Rights
Depending on your jurisdiction, you can ask us to access, correct, export or delete the personal data we hold about you.
| Right | What It Means |
|---|---|
| Access | Request a copy of the data we hold about you. |
| Correction | Ask us to fix incomplete or inaccurate information. |
| Deletion | Request removal of data not required for an active order or legal obligation. |
| Objection | Opt out of any non-essential processing, such as analytics. |
| Portability | Receive your data in a machine-readable format. |
To exercise any of these rights, email sales@dtsteelladder.com with the subject "Privacy Request". We respond within 30 days.
Questions About This Policy?
Contact our data owner directly — or talk to an engineer about an order, and we'll reply within 24 hours.
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